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Frequently Asked Questions

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My Account How do I login to my account? I have forgotten my login, can you please help? How do I join as a member? Is it free? How do I collect and use loyalty points? All 'My Account' help »		Ordering Why shop with us? What forms of payment does Kindred Gifts accept? Can I have my order gift wrapped and attach a personal message too? I need it there ASAP! What can you do? All 'Ordering' help »
Payments How safe is it to shop with Kindred Gifts? What payment methods can I use? How much does shipping cost? How do I use a Gift Card or Promotional Code? All 'Payments' help »		Products How can I submit my review of a product? I want to know more about a product. What can I do? There is a product I would like you to stock. How do I let you know? Do your products come with guarantees? All 'Products' help »
Delivery What do you charge for delivery within Australia? How can I track the status of my order? What happens if I am not home to receive my order? Do you deliver to PO boxes? Do you ship internationally? All 'Delivery' help »		Warranty & Returns Can a gift be returned if it's not quite right? I received my item but it is damaged. What do I do? I just received my item but it is faulty. What do I do? What is your refund, exchange and warranty policy? All 'Warranty & Returns' help »
About Us Can you tell me more about Kindred Gifts? How can I contact Kindred Gifts? What charities do you support, and why? All 'About Us' help »		Other FAQs Where can I leave feedback, testimonials or suggestions regarding your service as well as the website? Can I buy a Gift Card if I can't decide what to buy? I'd like to feature you on my blog or website. Who do I contact? I'd like to buy in bulk. What do I do? All 'Other' help »