Ordering
- Why shop with us?
- What forms of payment does Kindred Gifts accept?
- Can I have my order gift wrapped and attach a personal message too?
- I need it there ASAP! What can you do?
Why shop with us?
At Kindred Gifts, we strive to make you, the customer, smile. We focus on providing you with lots of reasons to do so by offering:
- Guilt-free glamour
We bring you the world’s best collection of luxurious yet ethical gifts, making it easy to ‘have your cake and eat it too’!
- Gifts that give back
All our gifts help to make the world a better place by supporting the environment, and the people and animals in it.
- Gifts with meaning
Our quality gifts are innovative, special and made with heart. We share the stories of the people who make each gift so great.
- Get happy
We believe that our gifts and our service should always make you smile. Our purpose is to bring more joy to the world each and every day.
We also offer you other great reasons to shop with us. These include:
- Buy Once, Give Twice:
Our range of products and experiences and our whole way of doing business means that you can feel great about buying from us. All items in our store are luxurious AND ethical, whether that is through being eco friendly, fairtrade, handmade, charitable or promoting health and wellbeing. We also donate 2% of revenue to charities, and follow eco friendly work practices, so you can be assured that you 'buy once, but give twice'!
- Unique Product Range:
We continuously search the world for the best, unique and most innovative experiences and products that think outside the (gift) box. We specialise in distinctive gifts that you’d never find at shopping centres or chain stores, and stock a full spectrum of items for every room of the house and every type of occasion or recipient. We offer a carefully edited collection of gifts because we want you to be able to spend your time doing the fun, enjoyable things in life. We spend the time to search the world for gifts that you can feel great about buying. We do the hard work so you don’t have to!
- Big Grin Guarantee:
If you're not happy with your shopping experience we want to know, and we want to make it right. We therefore offer our 'Big Grin' guarantee: If you don't smile or feel good when buying a gift from us, we'll fix the problem straight away or send you a $50 gift voucher to make it up to you! Because we consider you 'family', and we would do no less for our own families.
Everything we sell also comes with a full 30-Day Money Back Guarantee, so if you're not happy with anything, and it's within 30 days of buying it, please go to our returns page to submit a refund or exchange request. We offer a quick and easy online returns process that automatically generates a return authorisation number - so no waiting around for return details!
- Flat Rate Shipping Costs:
Our flat rate shipping costs in Australia and internationally means no hidden, unexpected costs at checkout! Set at just $9.95 per order for standard shipping within Australia, and $12.95 per order for delivery by courier in Australia, you can purchase as many items as you like and the postage cost will stay the same! Similarly, international deliveries are set at a flat rate of $30 per order, so buy up big and save!
As well, if you spend over $99 then your order will qualify for FREE standard shipping within Australia!
- Same Day Order Dispatch:
We offer same day order dispatch if you make a purchase Monday to Friday before 12 noon AEST (for regular post) or 2:30pm AEST (for expedited delivery). Have your order delivered as quickly as the next day!
For other great reasons to shop with Kindred Gifts please go to our Why Buy From Us page.
What forms of payment does Kindred Gifts accept?
We accept payment by Credit Card - Visa, Diners, JCB, MasterCard and American Express - and PAYPAL.
Can I have my order gift wrapped and attach a personal message too?
We take great pleasure in making sure that the presentation of your gift looks as good, if not better, than you doing it yourself. Depending on its size, we will wrap your gift in high gloss paper or pack it in one of our white gloss recycled boxes, decorate it with ribbon and attach a gift tag containing your personalised message. At checkout, please tick the 'Kindred Personalised Gift Card and Wrapping' option. Your order will qualify for this service free of charge if it is over $150.00 or $4.95 for orders under $150.00. (Please note: we do not offer individual gift wrapping of items at this stage). Once ticked, in the next step in the checkout there is a space for you to write your own personal message to whomever is receiving your thoughtful gift.
I need it there ASAP! What can you do?
For delivery in Australia, select our expedited shipping option when you are in the checkout. In the drop down postage menu you can choose how you would like to send your order. By selecting 'Express Post' your order will receive priority over others and will be delivered using Australian Air Express, usually by the next day (2-4 days outside capital cities). There is no faster way!
For delivery outside of Australia the delivery time will depend on the destination country and the shipping zone it is in. We usually only ship using registered post air mail, but f you need your order delivered outside Australia asap we can arrange to send your order via Express Post or International courier. Please e-mail us on orders@kindredgifts.com with your requirements and we will respond quickly.
