Products
- How can I submit my review of a product?
- I want to know more about a product. What can I do?
- There is a product I would like you to stock. How do I let you know?
- Do your products come with guarantees?
How can I submit my review of a product?
You can submit your review of a product once you are logged in as a member (see the Kinship tab at the top of the site to join, which is free). Click on the item you wish to review and scroll down the page. Underneath the product description you will find a link to write a review. Click on the link and follow the prompts to rate the item and to write a review of that particular product. As a member, and part of the Kindred Gifts' Loyalty Club, you will receive 100 bonus loyalty points (which equates to $1) for each product review you write - just our way of saying thanks for your time and effort!
I want to know more about a product. What can I do?
We offer a great way to easily find out more about a product's origins and its manufacturer/designer. On each product page have a read through our description, look at the supplied images and and if you'd like to find out about the brand behind the item, click the 'Want to see more?' box towards the top right of the page for additional information. If you would still like more information then please get in touch via our Contact Us page and we will get back to you as soon as possible with the answers to your questions.
There is a product I would like you to stock. How do I let you know?
We are always on the lookout for interesting new products that will enhance our offering to our customers. If you would like us to stock a product that you think will tie in with our core values please contact us with all pertinant details. Send your suggestions via email or the online enquiry form - contact details can be found on the Contact Us page.
Do your products come with guarantees?
Our 'Big Grin' Guarantee extends to all products we offer to you here at Kindred Gifts. If you're not happy with your purchases then we want to know, and we want to make it right. If you don't feel that the gift is right for you or the recipient after it arrives, then we offer a full refund or exchange within 30 days of purchase - providing the gift has not been used and is in saleable condition. (Please note: We are sorry, but we do
not offer refunds on Sale items (unless the item is faulty). We also do
not offer exchanges or refunds on Experience vouchers, although dates may be available to change subject to availability with the provider of the experience purchased).
If you open your gift to find that it has arrived broken or faulty then please accept our sincere apologies. We hold our own stock and don't drop ship in order to retain quality control, and we check that everything is in good order before it leaves our warehouse. We package all orders with the intention of them arriving safely and in good order whilst also keeping the health of the planet in mind, however we realise that occasionally some things may get damaged in transit and arrive broken or faulty. If you open your gift to find it faulty, damaged or broken then please submit a return request. To arrange for a replacement or full refund, please sign in as a member and go to the 'My Returns' link, or if you made your purchase without being a member, then please go to our Returns page.
