Warranty & Returns
- Can a gift be returned if it's not quite right?
- I received my item but it is damaged. What do I do?
- I just received my item but it is faulty. What do I do?
- What is your refund, exchange and warranty policy?
Can a gift be returned if it's not quite right?
We know what it’s like to receive a gift that says "it’s not me". The thought was beautiful, much effort was made and the intention was good but...
As part of our Big Grin Guarantee we can help! If you don’t love the gift you bought/received then exchange it for a gift voucher or something you will adore from our site, or return it (unused) for a refund within 30 days of the purchase date. To arrange for a return, please sign in as a member and go to the 'My Returns' link, or if you made your purchase without being a member, then please go to our Returns page.
Please note: We are sorry, but we do not offer refunds on Sale items (unless the item is faulty). We also do not offer exchanges or refunds on Experience vouchers, although dates may be available to change subject to availability with the provider of the experience purchased.
I received my item but it is damaged. What do I do?
If you open your gift to find that it has arrived broken or damaged then please accept our apologies. We hold our own stock and don't drop ship to retain quality control, and we check that everything is in good order before it is sent to you. We package all orders with the intention of them arriving safely and in good order whilst also keeping the health of the planet in mind, but realise that something might break in transit. If you open your gift to find it broken or damaged then you can either ask for a replacement or receive a full refund, within 30 days of delivery. To arrange for a return, please sign in as a member and go to the 'My Returns' link, or if you made your purchase without being a member, then please go to our Returns page.
Please note: We are sorry, but we do not offer refunds on Sale items (unless the item is faulty). We also do not offer exchanges or refunds on Experience vouchers, although dates may be available to change subject to availability with the provider of the experience purchased.
I just received my item but it is faulty. What do I do?
If you open your gift to find that it has arrived faulty or damaged then please accept our apologies. We hold our own stock and don't drop ship to retain quality control, and we check that everything is in good order before it is sent to you. We package all orders with the intention of them arriving safely and in good order whilst also keeping the health of the planet in mind, but realise that something might have a technical fault that we can't see, or be damaged in transit. If you open your gift to find it faulty then you can either ask for a replacement or receive a full refund, within 30 days of delivery. To arrange for a return, please sign in as a member and go to the 'My Returns' link, or if you made your purchase without being a member, then please go to our Returns page.
Please note: We are sorry, but we do not offer refunds on Sale items (unless the item is faulty). We also do not offer exchanges or refunds on Experience vouchers, although dates may be available to change subject to availability with the provider of the experience purchased.
What is your refund, exchange and warranty policy?
We offer a 30 day money back guarantee. It's just another part of our 'Big Grin Guarantee'.
If, after purchasing a gift here at Kindred Gifts you, or the recipient of your gift, don't love the gift, then what's the point of keeping it? We would like you to have 30 days from date of purchase to determine if the gift is one that ‘grows on you’ or if you would like to change it for something more suitable. To arrange for a return, please sign in as a member and go to the 'My Returns' link, or if you made your purchase without being a member, then please go to our Returns page.
Please note however, that we can only refund the original purchase price of the gift (and not the shipping costs, unless the item is faulty or damaged) back to whomever made the initial purchase and so will require the purchaser of the gift to place the return request.
It should also be noted that anything you wish to return for an exchange or refund should come back to us in the condition it arrived to you or the gift recipient.
Please note: We are sorry, but we do not offer refunds on Sale items (unless the item is faulty). We also do not offer exchanges or refunds on Experience vouchers, although dates may be available to change subject to availability with the provider of the experience purchased.
